Ongoing Maintenance Retainer

Keep your Mattermost deployment running smoothly with proactive maintenance, monitoring, and expert support. Ensure security, performance, and reliability while freeing your team to focus on your core mission.

What’s Included

Proactive Maintenance

Version Upgrades & Patching

• Monthly Mattermost version updates
• Security patch application within 48 hours of release
• Database schema migrations
• Plugin compatibility testing
• Rollback capability and testing

Performance Monitoring

• Database performance tracking
• Resource utilization analysis
• Capacity planning recommendations

Regular Health Checks

Monthly Health Reports

• System performance metrics
• User activity and growth trends
• Storage utilization projections
• Security posture assessment
• Recommended improvements

Quarterly Reviews

• Architecture review and optimization recommendations
• Feature adoption analysis
• Integration health check
• Compliance and security audit
• Strategic planning discussion

Ongoing Support

Advisory Access

• Email and Mattermost support channel
• Architecture and design consultations
• Feature and integration recommendations
• Best practices guidance
• Planning for new initiatives

Emergency Support

• Priority response for critical issues
• After-hours emergency contact available
• Rapid troubleshooting and resolution
• Incident post-mortems
• Preventive measures implementation

Retainer Tiers

Standard Tier ($2,500/month)

Included Hours: 10 hours/month

Best For: Small to medium deployments (< 100 users)

Includes:

• Monthly version upgrades
• Security patching
• Basic monitoring and alerts
• Monthly health report
• Email support (business hours)
• Emergency support available (additional rates apply)

Professional Tier ($4,000/month)

Included Hours: 15 hours/month

Best For: Medium deployments (100-500 users)

Includes:

• Everything in Standard tier
• Advanced monitoring and alerting
• Quarterly architecture reviews
• Mattermost support channel
• After-hours emergency contact

Enterprise Tier ($5,000/month)

Included Hours: 25 hours/month

Best For: Large deployments (500+ users) or high-compliance environments

Includes:

• Everything in Professional tier
• High-availability configuration support
• Disaster recovery planning and testing
• Compliance audit support (healthcare, finance, defense)
• Monthly strategic planning calls

How It Works

Onboarding (First Month)

• Infrastructure audit and baseline assessment
• Monitoring setup and alert configuration
• Documentation review and update
• Establish communication channels

Ongoing Monthly Cycle

• Week 1: Security patches and minor updates
• Week 2: Performance review and optimization
• Week 3: Version upgrade or major maintenance
• Week 4: Health report and planning for next month

Benefits

Predictable Costs

Fixed monthly fee eliminates surprise maintenance costs and emergency consulting rates.

Proactive Support

Catch and resolve issues before they impact users—don’t wait for problems to escalate.

Expert Knowledge

Benefit from deep Mattermost expertise and best practices learned across many deployments.

Stay Current

Regular upgrades keep you on supported versions with latest features and security fixes.

Peace of Mind

Focus on your mission while experts handle the technical details of your collaboration platform.

Compliance Support

Regular audits and documentation support healthcare, financial, and defense compliance requirements.

Best For

Organizations that:

• Rely on Mattermost for critical operations
• Don’t have dedicated Mattermost expertise in-house
• Want proactive maintenance vs. reactive support
• Need to meet compliance requirements
• Value predictable costs
• Want to maximize uptime and performance

What’s Not Included

The following are available as additional services:

• Custom plugin development (see Custom Development service)
• Major architecture changes or migrations
• User training and onboarding

Getting Started

Retainer engagements begin with:

1. Discovery call to understand your deployment and needs
2. Initial audit to establish baseline and identify immediate needs
3. Tier selection based on deployment size and requirements
4. Contract and onboarding to establish access and processes
5. First month focused on stabilization and monitoring setup

Minimum 3-month commitment required.