Services & Engagement Models

Flexible engagement models for Mattermost deployment, migration, custom integrations, and ongoing support. Choose what fits your needs, timeline, and budget.

Former Mattermost Architect

Hands-On Delivery

Expert Sprint

Focused 1-3 day engagements for infrastructure optimization, feature adoption, upgrade planning, or custom configuration. Scope defined collaboratively in pre-engagement.

Key Features

Pre-engagement scoping call to define objectives

1-3 days of focused expert implementation

Infrastructure optimization and troubleshooting

Feature adoption and enablement (Playbooks, Boards, Calls)

Technologies

Mattermost PostgreSQL Elasticsearch NGINX Linux Playbooks +2 more

Ideal For

Focused troubleshooting and optimization

Feature adoption and user enablement

Version upgrade planning and execution

Timeline: 1-3 days (tiered packages)

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Microsoft + Mattermost: Better Together

MS365 integration connecting Teams, Outlook, Calendar, and Teams Calls with Mattermost

Key Features

Teams-to-Mattermost integration for hybrid collaboration

Microsoft 365 EntraID authentication

Outlook and Calendar integration

Microsoft Teams Calls integration

Technologies

Mattermost Microsoft 365 Microsoft Outlook Microsoft Teams Azure AD Entra ID

Ideal For

Organizations using Microsoft 365

Hybrid Teams/Mattermost environments

Out of band communications for SecOps

Timeline: Fixed price, 1 day

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Slack-to-Mattermost Migration

Complete data migration from Slack with training and support to ensure a smooth transition

Key Features

Complete data migration: messages, users, channels, teams, attachments

User mapping and identity synchronization

Training and change management support

Post-migration optimization and tuning

Technologies

Mattermost Slack PostgreSQL SAML/SSO

Ideal For

Organizations migrating from Slack

Compliance-driven migrations (healthcare, finance, defense)

Data sovereignty requirements

Timeline: Fixed price, 2-6 weeks

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Advanced Workflows Workshop

Full-day collaborative workshop with pre-work and 30-day post-implementation support. Includes workflow diagrams, ROI analysis, prioritized roadmap, and 3 one-hour follow-up sessions

Key Features

Pre-workshop stakeholder interviews and preparation

Full-day collaborative workshop with process mapping

Playbook and Board design sessions

Comprehensive documentation and implementation roadmap

Technologies

Mattermost Playbooks Mattermost Boards Webhooks Interactive Forms API Integrations Plugins

Ideal For

Teams ready to move beyond basic chat to advanced collaboration workflows

Admins championing workflow automation and productivity improvements

Organizations underutilizing Mattermost's advanced features

Timeline: Fixed price, 1 day

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Custom Development

Plugin development, integrations, and API work to extend Mattermost capabilities

Key Features

Custom Mattermost plugin development

Webhook and slash command integrations

Mattermost Agents/AI workflows

API integration with enterprise systems

Technologies

Mattermost Plugin Framework Go React REST APIs Webhooks Mattermost Agents

Ideal For

Custom workflow automation needs

Enterprise system integrations

AI-powered collaboration workflows

Timeline: Project-based, 2-8 weeks typical

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Ongoing Maintenance Retainer

Monthly support, upgrades, monitoring, and optimization to keep your Mattermost deployment running smoothly

Key Features

Proactive version upgrades and security patching

Performance monitoring and tuning

Database optimization and cleanup

Regular health checks and reporting

Technologies

Mattermost PostgreSQL Elasticsearch Prometheus Grafana Linux

Ideal For

Organizations wanting ongoing support

Critical production deployments

Teams without dedicated Mattermost admin

Timeline: Monthly retainer, 3-month minimum

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Specialized Use Cases

Deep expertise serving organizations with demanding security, compliance, and operational requirements.

Defense & Intelligence

Air-gapped deployments for classified networks
Coalition force communications
Tactical operations coordination
Compliance with defense security frameworks

Law Enforcement

Multi-agency task force communications
Incident command and response coordination
Records management system integration
Secure communications for justice sector

Critical Infrastructure

Isolated network environments for operational technology
Emergency response and business continuity
Multi-site coordination for utilities and energy
Secure vendor and contractor communications

Discuss Your Specialized Needs

Ready to Accelerate Your Mattermost Journey?

Whether you're migrating from Slack, deploying a new Mattermost instance, or looking to unlock advanced features—let's discuss how insider knowledge can help you succeed faster.

Schedule Consultation Learn About Stuart

Former Mattermost Customer Architect with 25+ years delivering secure, mission-critical collaboration systems for defense, law enforcement, and critical infrastructure.