Ongoing Maintenance Retainer
Monthly support, upgrades, monitoring, and optimization to keep your Mattermost deployment running smoothly
Ready to Get Started?
Schedule a consultation to discuss your specific requirements and get a customized implementation plan.
What's Included
Comprehensive service features designed to deliver measurable results and long-term value.
Proactive version upgrades and security patching
Performance monitoring and tuning
Database optimization and cleanup
Regular health checks and reporting
Emergency support and troubleshooting
Access to ongoing advisory support
Technologies & Tools
We leverage industry-standard, open-source technologies to ensure client-first solutions, long-term sustainability, and seamless integration with your existing infrastructure.
Ideal Use Cases
This service is particularly effective for organizations facing these common challenges and looking to achieve specific business outcomes.
Ongoing Maintenance Retainer
Keep your Mattermost deployment running smoothly with proactive maintenance, monitoring, and expert support. Ensure security, performance, and reliability while freeing your team to focus on your core mission.
What’s Included
Proactive Maintenance
Version Upgrades & Patching
- Monthly Mattermost version updates
- Security patch application within 48 hours of release
- Database schema migrations
- Plugin compatibility testing
- Rollback capability and testing
Performance Monitoring
- Database performance tracking
- Resource utilization analysis
- Capacity planning recommendations
Regular Health Checks
Monthly Health Reports
- System performance metrics
- User activity and growth trends
- Storage utilization projections
- Security posture assessment
- Recommended improvements
Quarterly Reviews
- Architecture review and optimization recommendations
- Feature adoption analysis
- Integration health check
- Compliance and security audit
- Strategic planning discussion
Ongoing Support
Advisory Access
- Email and Mattermost support channel
- Architecture and design consultations
- Feature and integration recommendations
- Best practices guidance
- Planning for new initiatives
Emergency Support
- Priority response for critical issues
- After-hours emergency contact available
- Rapid troubleshooting and resolution
- Incident post-mortems
- Preventive measures implementation
Retainer Tiers
Standard Tier ($2,500/month)
Included Hours: 10 hours/month
Best For: Small to medium deployments (< 100 users)
Includes:
- Monthly version upgrades
- Security patching
- Basic monitoring and alerts
- Monthly health report
- Email support (business hours)
- Emergency support available (additional rates apply)
Professional Tier ($4,000/month)
Included Hours: 15 hours/month
Best For: Medium deployments (100-500 users)
Includes:
- Everything in Standard tier
- Advanced monitoring and alerting
- Quarterly architecture reviews
- Mattermost support channel
- After-hours emergency contact
Enterprise Tier ($5,000/month)
Included Hours: 25 hours/month
Best For: Large deployments (500+ users) or high-compliance environments
Includes:
- Everything in Professional tier
- High-availability configuration support
- Disaster recovery planning and testing
- Compliance audit support (healthcare, finance, defense)
- Monthly strategic planning calls
How It Works
Onboarding (First Month)
- Infrastructure audit and baseline assessment
- Monitoring setup and alert configuration
- Documentation review and update
- Establish communication channels
Ongoing Monthly Cycle
- Week 1: Security patches and minor updates
- Week 2: Performance review and optimization
- Week 3: Version upgrade or major maintenance
- Week 4: Health report and planning for next month
Benefits
Predictable Costs
Fixed monthly fee eliminates surprise maintenance costs and emergency consulting rates.
Proactive Support
Catch and resolve issues before they impact users—don’t wait for problems to escalate.
Expert Knowledge
Benefit from deep Mattermost expertise and best practices learned across many deployments.
Stay Current
Regular upgrades keep you on supported versions with latest features and security fixes.
Peace of Mind
Focus on your mission while experts handle the technical details of your collaboration platform.
Compliance Support
Regular audits and documentation support healthcare, financial, and defense compliance requirements.
Best For
Organizations that:
- Rely on Mattermost for critical operations
- Don’t have dedicated Mattermost expertise in-house
- Want proactive maintenance vs. reactive support
- Need to meet compliance requirements
- Value predictable costs
- Want to maximize uptime and performance
What’s Not Included
The following are available as additional services:
- Custom plugin development (see Custom Development service)
- Major architecture changes or migrations
- User training and onboarding
Getting Started
Retainer engagements begin with:
- Discovery call to understand your deployment and needs
- Initial audit to establish baseline and identify immediate needs
- Tier selection based on deployment size and requirements
- Contract and onboarding to establish access and processes
- First month focused on stabilization and monitoring setup
Minimum 3-month commitment required.
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Expert Sprint
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Ready to Transform Your Infrastructure?
Let's discuss how ongoing maintenance retainer can help accelerate your business growth while maintaining complete data sovereignty and security.