Expert Sprint

Get focused expert assistance for your most pressing Mattermost needs. Whether you’re optimizing infrastructure, adopting advanced features, planning upgrades, or configuring integrations—an Expert Sprint provides 1-3 days of hands-on implementation with scope tailored to your specific objectives.

Engagement Model

Expert Sprints are time-boxed engagements where scope is defined collaboratively during a pre-engagement call. Rather than a fixed checklist, we discuss your current state, objectives, and constraints to design 1-3 days of focused work that delivers maximum value for your specific situation.

Pre-Engagement Scoping

Before committing, we conduct a 30-45 minute discovery call to:

• Understand your current Mattermost deployment and challenges
• Identify your primary objectives and success criteria
• Review your environment and access requirements
• Recommend the appropriate sprint duration (1, 2, or 3 days)
• Define specific deliverables and outcomes for your engagement

This ensures you purchase the right package and we arrive prepared to maximize every hour.

Tiered Packages

1-Day Sprint — $3,000

Best For: Focused troubleshooting, specific feature enablement, or configuration tasks

Typical Scope Examples:

• Performance troubleshooting and immediate optimization
• Playbooks or Boards initial setup and team enablement
• SSO/LDAP configuration and testing
• Upgrade planning and preparation (implementation in 2-3 day sprint)
• Infrastructure health check with prioritized action plan

Deliverables:

• Hands-on implementation of scoped objectives
• Configuration documentation
• Recommendations for next steps

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2-Day Sprint — $5,000

Best For: Multi-faceted optimization, feature adoption, or upgrade execution

Typical Scope Examples:

• Comprehensive infrastructure audit + performance optimization
• Playbooks implementation for 2-3 workflow use cases
• Version upgrade execution with testing and validation
• Complex integration setup (webhooks, APIs, external systems)
• Combined infrastructure optimization + feature adoption

Deliverables:

• Complete implementation of defined scope
• Detailed documentation and configuration guides
• Before/after metrics and validation
• Prioritized recommendations for continued improvement

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3-Day Sprint — $7,000

Best For: Comprehensive projects combining multiple focus areas

Typical Scope Examples:

• Full infrastructure optimization + upgrade + feature enablement
• Complex migration preparation and execution
• Multi-integration deployment (SSO + webhooks + monitoring)
• Deployment validation + optimization + team training
• Architecture redesign for high-availability or scaling

Deliverables:

• Comprehensive implementation across all scoped areas
• Detailed technical documentation and runbooks
• Performance benchmarks and validation reports
• Knowledge transfer and team enablement
• 90-day roadmap for ongoing optimization

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Common Engagement Types

Expert Sprints can be tailored to virtually any focused Mattermost need. Here are the four most common engagement types—most sprints combine elements from multiple categories.

Infrastructure Optimization & Troubleshooting

When to Use: Existing deployment experiencing performance issues, planning for growth, or needing validation

What We Address:

• Complete infrastructure health assessment
• Database performance review and optimization (PostgreSQL queries, read-only replicas)
• Search configuration and performance review
• Resource utilization analysis and capacity planning
• SSL/TLS configuration review
• Critical issue resolution and quick wins

Typical Outcomes:

• Improved channel load and post creation performance
• Reduced database load and improved search performance
• Identified and resolved performance bottlenecks
• Best practice observability implementation for Mattermost
• Clear capacity roadmap for future growth
• Enhanced system configuration and reliability

Best Fit: 1-day sprint for focused troubleshooting; 2-day sprint for comprehensive optimization

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Feature Adoption & Enablement

When to Use: Underutilizing Playbooks, Boards, or Calls features; want to drive workflow automation and productivity

What We Address:

• Playbooks implementation for repeatable processes (incident response, onboarding, releases)
• Boards setup for project management and kanban workflows
• Calls configuration and integration planning
• Webhook and integration setup to connect existing tools
• Team training and adoption guidance
• Interactive forms and automation workflows
• Best practices for driving user adoption

Typical Outcomes:

• 2-4 production Playbooks deployed and in use
• Boards configured for key projects or teams
• Increased engagement with advanced features
• Reduced manual overhead through automation
• Clear roadmap for expanding workflow adoption

Best Fit: 1-day sprint for single feature focus; 2-day sprint for multi-feature adoption

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Upgrade Planning & Execution

When to Use: Running outdated Mattermost version; need to upgrade for security, features, or support; planning major version upgrade

What We Address:

• Current version assessment and compatibility review
• Upgrade path planning (dependencies, breaking changes)
• Test environment upgrade and validation
• Production upgrade execution and validation
• Plugin compatibility testing and updates
• Post-upgrade optimization and troubleshooting

Typical Outcomes:

• Successfully upgraded to target version
• Minimal downtime during upgrade
• Documentation of changes and new features
• Team briefed on new capabilities

Best Fit: 1-day sprint for planning; 2-3 day sprint for execution on complex deployments

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Custom Configuration & Integration

When to Use: Need to configure SSO, LDAP, complex authentication; want to integrate with external systems; require compliance-specific setup

What We Address:

• SSO configuration (SAML, OAuth, OpenID Connect)
• LDAP/AD sync setup and testing
• Webhook integrations with external systems
• API integrations and custom slash commands
• Compliance configuration (data retention, e-discovery, audit logs)

Typical Outcomes:

• Authentication integrated with identity provider
• Automated user provisioning and deprovisioning
• External tools connected via webhooks/API
• Compliance requirements met and documented
• Reduced administrative overhead

Best Fit: 1-day sprint for single integration; 2-3 day sprint for multiple systems

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Mix & Match: Most engagements combine elements from multiple categories. For example, a 2-day sprint might include infrastructure optimization + Playbooks enablement, or a 3-day sprint could cover upgrade execution + performance tuning + SSO setup.

How It Works

1. Pre-Engagement Scoping (No Charge, 30-45 minutes)

Initial Contact: Reach out via email or contact form with a brief description of your needs

Discovery Call: We’ll schedule a video call to:

• Understand your Mattermost deployment (version, scale, architecture)
• Discuss your objectives and success criteria
• Review current challenges or opportunities
• Confirm environment access and prerequisites
• Recommend appropriate sprint duration (1, 2, or 3 days)

Scope Definition: Based on our discussion, we’ll define:

• Specific deliverables and outcomes
• Timeline and schedule
• Required access and resources
• Success metrics

Decision Point: You’ll have a clear understanding of what will be accomplished before committing.

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2. Sprint Execution (1-3 days)

Kickoff: Brief alignment call to confirm scope and priorities

Hands-On Work: Focused implementation during business hours (typically 9am-5pm ET, adjusted for timezone)

• Direct access to your environment (with proper safeguards)
• Real-time collaboration via Mattermost
• Progress updates throughout each day
• Questions answered and decisions made in real-time

Daily Wrap: End-of-day summary of progress and plan for next day (multi-day engagements)

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3. Deliverables & Handoff

Documentation: Comprehensive documentation delivered within 2 business days:

• Configuration changes made
• Step-by-step guides for ongoing management
• Before/after metrics and validation results
• Recommended next steps and priorities

Knowledge Transfer: Walkthrough session to review:

• What was implemented and why
• How to manage and maintain changes
• Answers to any questions from your team

Follow-Up: 30 days of email/chat access for clarification questions

Next Steps: Optional discussion of follow-on engagements or ongoing support needs

Best For

Organizations That…

Need Focused Expertise

• Have internal IT team but lack specialized Mattermost knowledge
• Need hands-on implementation, not just advice
• Want expert guidance without long-term commitment
• Value efficiency and want to avoid trial-and-error

Face Specific Challenges

• Experiencing performance or reliability issues
• Want to maximize ROI from Mattermost investment
• Need to meet security or compliance requirements
• Are planning upgrades or migrations with limited risk tolerance

Seek Proactive Optimization

• Want to validate deployment before scaling
• Looking to adopt advanced features (Playbooks, Boards, Calls)
• Planning for growth or increased usage
• Interested in workflow automation and productivity gains

Have Time Constraints

• Need results in days, not weeks or months
• Can’t afford extended discovery or planning phases
• Want clear deliverables and fixed timelines
• Prefer focused burst of work over ongoing engagements

Follow-On Opportunities

Expert Sprints often reveal opportunities for continued collaboration:

Maintenance Retainer

Ongoing support for upgrades, monitoring, and optimization. Many sprint clients transition to monthly retainers for peace of mind.

Advanced Workflows Workshop

Deep dive into Playbooks and Boards with your team to design custom workflows for your most important processes.

Custom Development

Build custom plugins, integrations, or features identified during your sprint.

Additional Sprint

Many clients book follow-up sprints to continue momentum on next priorities identified during initial engagement.

No Pressure: These options are available if valuable—we never push unnecessary services.